Support Center
How Can We Help You?
Our team is here to help you succeed. Choose your preferred way to get support.
Live Chat
Get instant help from our support team during business hours.
Mon-Fri 8am-6pm (CAT)
Start ChatQuick Resources
Frequently Asked Questions
How long does deployment take?
Standard deployment takes 4 weeks from signed contract to live platform. This includes data migration, configuration, training, and go-live support.
What internet speed is required?
Minimum 1 Mbps connection, though 5 Mbps is recommended for optimal performance. AfriGates works offline and syncs when connectivity is restored.
Can I customize the branding?
Yes! All tiers include white-label customization. You can add your logo, colors, and custom domain at no extra cost.
Is training included?
Yes, all deployments include comprehensive training for airport staff. We provide documentation, video tutorials, and ongoing support.
Support by Tier
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Email Support | |||
| Live Chat | — | ||
| Phone Support | — | ||
| Dedicated Account Manager | — | — |